TibaToes Returns

Let's sort this out together

Tell us what happened and we'll find the fastest fix. Most requests are resolved without shipping anything back.

First, let's find your order

Sign in with the email you ordered with. Shopify sends you a one-time code, no password needed, and we'll show your orders and items ready to pick.

Sign in with my email

Tell us about your order

No problem. Give us the order number and your email so we can find it and reply to you.

It's on the confirmation email or the packing slip inside the box.

Where we'll send updates. It doesn't need to be the email the order was placed with.

Please fill in the order number, your email, and the item(s) to continue.

A quick check before we start

Our 30-day return policy asks that:

  • ✓You're requesting the return within 30 days of your order
  • ✓The item is in the same condition you received it: unworn or unused, with tags, and in its original packaging
  • ✓You have the receipt or proof of purchase (your order confirmation email counts)

These are the conditions you agreed to at checkout. Read the full refund policy.

We can't accept this return

Since the item doesn't meet the return conditions agreed at checkout (within 30 days, unworn or unused, with tags, in its original packaging), we're not able to take it back. Full details are in our refund policy.

We'd still like to make it up to you. Here's 20% off your next order, on us:

SORRY20

Item arrived damaged or developed a fault? That's covered differently. Report a damaged or faulty item.

Continue shopping

What's going on?

Pick the reason that fits best.

That's on us. Sorry.

No box, no post office, no waiting on a refund. We'll ship you a brand new one, free, and you can do whatever you like with the damaged item.

  • ✓Free replacement shipped within 48 hours of confirmation
  • ✓Nothing to send back
  • ✓Reply to your confirmation email with a photo so we can fix it at the source

Let's swap it for the right size

Tell us the size you need. You'll post the original back to our nearest returns hub (the address appears once you submit), and the new size heads your way as soon as it arrives.

✨ Skip the return entirely

Keep it, and we'll refund part of it today

20% back, keep everything

No box to find, no tape, no trip to the post office. Keep the item for later, or pass it on, and the refund is on its way today.

  • ✓Nothing to ship back, ever
  • ✓Refund starts processing as soon as we confirm your order
  • ✓Many toddlers grow into TibaToes a few months later. Keeping it costs you nothing.
🎁 A better option

Gift it forward, get more back

30% back, keep everything

A cousin's birthday, a friend's toddler, a daycare shelf. Someone near you will love this. Keep it to gift, and we'll refund 30% right away.

  • ✓Still nothing to ship back
  • ✓A ready-made gift, effectively at 70% off
  • ✓Refund confirmed by email the moment it's processed
⭐ Our best and final offer

Half back. Keep everything. Done in one click.

50% back, keep everything

This is the most we can do, and it's genuinely final. Half your money back today, and the item stays with you. Past this point, a full refund means boxing it up and waiting for the return to arrive and be checked.

  • ✓Refund starts today, not when a courier scans a box
  • ✓Keep it, gift it, donate it. Your call.
  • ✓No return shipping, no waiting on inspection

How would you like your refund?

Choose where your refund goes.

⚡ Fastest

TibaToes store credit

In your inbox within 48 hours

+ we'll add 10% bonus credit on top

Issued as a gift card by email. Spend it on anything, any time. It never expires.

Original payment method

5 to 7 business days

Refunded to the card or account you paid with, once processed by your bank.

One last look

Check the details, then send it over. Nothing is final until our team confirms by email.

Order
Item(s)
Reason
Resolution
Refund to