Let's sort this out together

Tell us about your order

No problem. Give us the order number and your email so we can find it and reply to you.

Please fill in the order number, your email, and the item(s) to continue.

A quick check before we start

Our 30-day return policy asks that:

• ✓You're requesting the return within 30 days of your order
• ✓The item is in the same condition you received it: unworn or unused, with tags, and in its original packaging
• ✓You have the receipt or proof of purchase (your order confirmation email counts)

These are the conditions you agreed to at checkout. Read the full refund policy.

We can't accept this return

Since the item doesn't meet the return conditions agreed at checkout (within 30 days, unworn or unused, with tags, in its original packaging), we're not able to take it back. Full details are in our refund policy.

We'd still like to make it up to you. Here's 20% off your next order, on us:

Item arrived damaged or developed a fault? That's covered differently. Report a damaged or faulty item.

What's going on?

Pick the reason that fits best.

That's on us. Sorry.

No box, no post office, no waiting on a refund. We'll ship you a brand new one, free, and you can do whatever you like with the damaged item.

• ✓Free replacement shipped within 48 hours of confirmation
• ✓Nothing to send back
• ✓Reply to your confirmation email with a photo so we can fix it at the source

Let's swap it for the right size

Tell us the size you need. You'll post the original back to our nearest returns hub (the address appears once you submit), and the new size heads your way as soon as it arrives.

Keep it, and we'll refund part of it today

No box to find, no tape, no trip to the post office. Keep the item for later, or pass it on, and the refund is on its way today.

• ✓Nothing to ship back, ever
• ✓Refund starts processing as soon as we confirm your order
• ✓Many toddlers grow into TibaToes a few months later. Keeping it costs you nothing.

Gift it forward, get more back

A cousin's birthday, a friend's toddler, a daycare shelf. Someone near you will love this. Keep it to gift, and we'll refund 30% right away.

• ✓Still nothing to ship back
• ✓A ready-made gift, effectively at 70% off
• ✓Refund confirmed by email the moment it's processed

How would you like your refund?

Choose where your refund goes.

One last look

Check the details, then send it over. Nothing is final until our team confirms by email.